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Customer Service Assistant

Salary undisclosed

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Responsibilities:

  • Provide good customer service, including answering questions about products and locating the products on the shelves.
  • Recommending additional titles based on customer interest.
  • Build strong relationships with customers through personalized service.
  • Attending inquiries from customers or other outlets via phone calls.
  • Frequent housekeeping, products displayed at the right shelves/locations, prominently display promotional items.
  • Maintain and stay updated on products, sales, and promotions.
  • Be alert to outlet surroundings to prevent any incidents, e.g., shoplifting.
  • Gift-wrapping services.
  • Requirements:

  • SPM or Diploma/Degree in Retail or Business Management.
  • Basic understanding of sales principles and customer service practices.
  • Proficiency in English and Malay.
  • Solid communication and interpersonal skills.
  • Customer-service-focused.
  • Friendly, helpful, confident and engaging personality.
  • Flexible enough to work various shifts, weekends and public holiday.