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Relationship Manager

RM 2,500 - RM 3,500 / Per Mon


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The Relationship Manager (RM) plays a crucial role in managing the relationship with merchants. The role involves collaboration with various departments, including Operation, Finance, and IT, to deliver a seamless experience for merchants.

Relationship Management

  • Contribute to establishing long-term synergy and distribution networks in alignment with the company's strategic objectives.
  • Build and maintain strong relationships with key merchants and partner banks, ensuring satisfaction and loyalty.

    Sales Monitoring and Expansion:

    • Monitor sales performance.
    • Recruit, convert, and retain merchants, adding terminals as needed, and facilitating the integration of new card schemes and e-wallets.
    • Conduct follow-ups on tag-on status, providing updates and training to merchants upon activation.
    • Oversee the seamless progress flow, from terminal deployment to successful merchant onboarding.

      Product Promotion and Upselling

      • Assist in cross-selling and upselling other products and services to Merchants.
      • Encourage them to sign up for additional products and services

        Support, Coordination and Training

        • Provide adept support, resolve merchant and bank inquiries, and ensure swift solutions to arising issues for a smooth merchant experience.
        • Collaborate with internal and external stakeholders for terminal applications, tag-on processes, and problem resolution - including terminal problems, payment discrepancies, double charges, account changes, statement concerns, relocation, MDR revisions, and monthly statement requests.
        • Provide training to merchants, ensuring they are well-versed in using terminals and understanding new product offerings.
        • Handle termination requests from merchants, conduct site visits for uncontactable merchants, and collect outstanding payments and associated charges. Request supporting documents as needed.
        • Check, provide invoices, and collect merchant maintenance fees and profit-sharing amounts.

          Ad hoc Tasks and Continuous Learning

          • Undertake ad hoc tasks as required.
          • Stay informed about the latest industry trends through continuous training.

  • Minimum Diploma holder in a relevant field
  • At least 1 year of working experience in a similar role
  • Fresh graduates are welcome to apply
  • EPF/SOCSO
  • Annual Leave
  • Medical Leave