Facilities Coordinator, Operations

Candidate must be able to offer assistance to all staff at this site. The expression “Going above and beyond” is a normal operating standard for this position. The SA will perform any other tasks that may be assigned to them which is related but not exclusive to customer service, hospitality and

experience, finance and admin, project coordination, the broad spectrum of facilities & building

management and operations (hard and soft services, transport and waste management, etc), space planning, event management and any others that may fall as Services Ambassador (also known as SA) is responsible for providing excellent customer service and creating an exceptional experience to all staff, TVCs, their guests and vendors who are their business partners. The SA must be able to

effectively communicate information verbally regarding the building, the office and its facilities, and facilities in and around the area. Additionally, it is the responsibility of the SA to maintain the

cleanliness, comfort, safety, and overall appearance of their assigned area to the highest standards, either through self performance or vendors.

Create and provide memorable and exceptional experience for all clients, internal and external, in the office.

• Ensure messaging is consistent and in line with directions given by the Supervisor.

• Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.

• Build relationships by engaging clients in authentic, personable conversations.

• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested

• Provide a positive environment where things get done

• Take ownership of customer issues and proactively seek to resolve them quickly.

• Provide end to end service; take responsibility and accountability.

Provide exceptional communication to clients.

• Communicate effectively and correctly.

• Respond, follow up and close – both via email and in person.

Maintain current/up to date knowledge of the building and office procedures and client/guest-related information including, but not limited to:

• Information about the history of the office location, and the office design concept

• Information on the facilities of the building, in the office, and of the general area

• General event information

• Emergency response procedure and incident reporting

Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities.

• Be the eyes and ears of the EHS and soft services/hard services/ operations team. Maintain the general presentation of the office by appropriately notifying departments/owners responsible for the maintenance, or to self-perform the remedy immediately, regardless whether it is a temporary or permanent solution, and where it is possible to do so without compromising on safety and standards.

• Report infractions immediately and according to procedure.

Report and log data on unusual occurrences such as property damage, injuries, theft, etc., and create detailed incident reports in a timely manner.

• Gather information in accordance to procedure and prepare incident reports within KPI or policy guidelines and free from errors.

Provide back-up support and cover to absent team members.

Provide emergency on-site attendance as needed

Carry out tasks relating customer service, hospitality and experience, administration, the broad spectrum of facilities & building management and operations (hard and soft services, transport and waste management, etc), space planning, event management and any others that may fall within the scope mentioned

Great attitude

• Proactive and positive

• Gung-ho and can-do attitude

• Solution oriented

Client Focus & Relationship Management

• Demonstrates proactive and professional approach to customer service and stakeholder engagement

• Able to interact with a wide range of client staff, including senior levels and support staff

• Able to manage conflict and balance between client and JLL requirements

• Has a customer service oriented attitude

Leadership, Collaboration and Team Worker

• Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levels

• Able to work collaboratively and be part of a team working towards meeting deliverables

Project Management & Organizational Skills

• Excellent planning & organizational skills, ability to prioritize work and meet tight deadlines

• Proven ability to manage multiple operational matters on a daily basis

Problem Solving & Strategic Thinking

• Capacity to deal with ambiguity and solve problems effectively

• Analytical

• Able to employ holistic approaches and looks at long term solutions

Strong communicator

• Good presentation skills and possesses strong verbal & written communication skills (English & local language).

• Skilled at using positive language

• An active listener

Passion for quality

• Has an eye for detail to make sure the best delivery of services

Self-motivated

• Confident and energetic

• Enthusiastic