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Customer Service Executive (Mandarin & Cantonese Speaker) - Normal Working Hour

Salary undisclosed

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Position Title: Customer Service Executive

Location: Ara Damansara

Working Arrangement: Mon-Fri 9am-6pm

Responsibilities:

  • Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.

Requirements:

  • Ability to communicate in Mandarin / Cantonese.
  • Interactive personal skills that fit the team and customer environment as well as adapt to change
  • Ability to work in a fast paced environment
  • SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.
  • Working experience in the service industry will be an added advantage for this position.

Benefits:

  • Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
  • STAR – System for Appraisal & Rewards – The STAR training is to help employees to identify their weakness and to develop future leaders for the company.
  • Additional benefits - Shift allowances, Performance incentives and Overtime claims

Job Type: Contract
Contract length: 12 months

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Signing bonus

Language:

  • Mandarin (Required)
  • Cantonese (Required)