Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Head and Executive of Customer Success

Salary undisclosed
Original
Simplified

HEAD OF CUSTOMER SUCCESS

  • Stakeholder Engagement: Build and maintain relationships with internal teams, clients, and external partners. Collaborate with cross-functional teams to align customer experience initiatives with business goals.
  • Communication: Develop and implement communication plans to ensure customer concerns are addressed by relevant teams. Stay updated on customer experience trends and best practices.
  • Project Management: Oversee the timely and cost-effective execution of customer success projects, defining clear scope and deliverables.
  • Data Analysis: Use data and analytics to monitor trends, assess performance, and recommend improvements to enhance customer experience.
  • Compliance & Quality Assurance: Ensure all initiatives comply with regulations and maintain high service standards.

CUSTOMER SUCCESS EXECUTIVE

  • Respond to customer inquiries via web-chat, WhatsApp, email, or phone.
  • Route customer queries to appropriate support channels and handle escalations.
  • Ensure all procedures are accurately followed, including call flows, data entry, and complaint management.
  • Collaborate with team members to ensure high-quality customer service.

HEAD OF CUSTOMER SUCCESS

  • Bachelor's degree in marketing, communications, or a related field.
  • Minimum 8 years of experience in customer success or customer relationship roles.
  • Strong leadership, project management, and people management skills.
  • Strategic thinker with strong analytical abilities.
  • Language Requirement: Must be a ---Chinese---/Mandarin speaker.
  • Work Arrangement: This is an on-site position based in Kuala Lumpur.

CUSTOMER SUCCESS EXECUTIVE

  • Bachelor’s degree preferred or equivalent experience.
  • Minimum 3 years of experience in customer success or account management.
  • Strong communication skills, with proficiency in English and Mandarin.
  • Ability to manage priorities in a fast-paced environment.
  • Work Arrangement: This is an on-site position based in Kuala Lumpur.
  • Annual Leave.
  • Medical Leave.
  • EPF/SOCSO.
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