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- Identifying customers’ needs, clarifying information, researching every issue, and providing solutions
- Advising & serving customers
- Assisting customers to help them find what they need
- Provide customers with service information
- Providing customers with information on pricing and product availability
- Handling customer complaints or handing customers on to management
- Provide customers with product and service information
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
- At least 1 year of working experience in a related field
- Candidate must possess at least an SPM/STPM/Certificate/Diploma
- Team player with a mature personality and able to work independently under pressure
- Customer focus with excellent interpersonal and communication skills and possess the ability to interact with all levels
- Able to communicate with English averagely
- Looking for a stable and permanent job
- Performance bonus
- Medical and insurance coverage
- Increment based on performance
- EPF
- SOCSO
- Annual leave