Commercial Associate (Southern Region)

Job Description: The Commercial Executive/ Officer at the Southern Regional Office is responsible for planning, coordinating, and executing activities related to RAC leasing in the Southern Region/ Zone. This includes handling new applications, lease extensions/ renewals, appeals, emerging issues such as amendments and adjustments to leases, and lease terminations. Additionally, will be involved in activities related to revenue collection and rental arrears. The officer also acts as a representative for RAC in meetings concerning commercial issues in the Southern Region/ Zone. Key Responsibilities: • Activities Related to Leasing 1. Assist customers visiting the PUWS office or calling regarding leasing matters, such as inquiries about leasing locations, registration procedures, leasing conditions, kiosk availability, and related issues. 2. Coordinate site visits with existing and potential lessees, including scheduling appointments and conducting site assessments for new lease applications, site adjustments, and emerging issues. 3. Handle complaints and conduct investigations related to lessee or third-party grievances concerning commercial activities. 4. Communicate findings from site assessments to the RAC HQ through written reports, emails, WhatsApp messages, or phone calls. 5. Present leasing matters at the RAC Leasing and Tenancy Committee (JKPP) meetings. 6. Identify potential areas of railway land ownership/ reserves that can be commercialized/ rented. 7. Conduct monitoring visits to lessees’ sites to check compliance with leasing conditions. 8. Coordinate site visits with relevant stakeholders, such as KTMB and Fiberails (if applicable), to obtain feedback on leasing matters. 9. Monitor and coordinate tasks with Associate Commercial PUWS for delivering rental documentation to active RAC lessees. • Activities Related to Revenue Collection 1. Coordinate rental collections or overdue payments from lessees making payments at the PUWS counter. 2. Follow up with lessees who have arrears through calls, reminding them to settle their dues promptly. 3. Coordinate with Associate Commercial PUWS to make follow-up calls and site visits to existing lessees (if necessary) for RAILS application registration and assist customers with the registration and usage procedures of the RAILS application. • Monitoring Parking Operators 1. Oversee the cleanliness and operations of parking areas under the supervision of the Parking Operator. • RAC Representative 2. Act as a representative for RAC in meetings, gatherings, and site visits with community leaders/ local authorities (PBT). 3. Collaborate with Headquarters/ other PUWs to determine land boundaries and safety distances for leasing activities. Qualifications: • Diploma in Business Administration, Commerce, or a related field. • Experience in customer service or stakeholder engagement is preferred. • Communication Skills: Excellent verbal and written communication skills to effectively interact with clients, stakeholders, and internal teams. • Analytical Skills: Strong analytical and problem-solving skills to assess lease agreements, compliance, and site evaluations. • Organizational Skills: Ability to manage multiple tasks, coordinate site visits, and maintain accurate records efficiently. • Negotiation Skills: Proficiency in negotiating lease terms and resolving disputes. • Technical Skills: Familiarity with leasing management software and applications • Strong interpersonal skills with the ability to build relationships with clients and stakeholders. • Detail-oriented with a proactive approach to addressing issues. • Ability to work independently and as part of a team in a dynamic environment. • Knowledge of local regulations and policies related to commercial leasing and property management. • Valid driver’s license for site visits and stakeholder meetings. • Willingness to travel within the Southern Region/ Zone as required.