Ecommerce Customer Support Internship
- Internship, onsite
- Radiant Expo Sdn Bhd
- Kuala Lumpur, Malaysia
RM 1,000 - RM 1,500 / Per Mon
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Simplified
- Accurately key in product details into the Facebook live seller system prior to live selling events.
- Actively monitor live sessions to engage with viewers, answer questions, and provide product information in a friendly and professional manner.
- Compile all customer orders during and after live sessions, ensuring accuracy and completeness.
- Coordinate with the factory to place orders, ensuring all customer requirements are met and orders are processed timely.
- Maintain up-to-date knowledge of our product range to offer accurate information to customers.
- Work closely with the live selling team to improve customer engagement strategies and increase sales conversion rates.
- Handle customer inquiries and issues related to orders, providing exceptional customer service that enhances the shopping experience.
- Must know Mandarin.
- Excellent communication skills, with the ability to engage customers in a live online environment.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Familiarity with Facebook and other social media platforms as selling channels.
- Ability to work in a fast-paced environment and adapt to changing demands.
- Team player with a positive attitude and a commitment to providing outstanding customer service.
- Independent personality, high attention to detail, and communication skills
- Possess own transport.
- Willing work on weekends / public holidays
- Able to work outstation / overseas projects
- Fast Growing Business
- Flexibility, fun, and young working experience
- Ready to learn, try, and accept new challenges.
- Excellent career growth opportunity
- Fresh graduates are welcome to apply.
- Basic salary + high commission ( no limitation based on performance)
- Standard Remuneration (EPF, SOCSO, EIS, Allowance, Education Incentive, Annual Performance Bonus, and Annual Trip (Performance Based) ).
- Annual leave, medical & hospitalization leave, birthday leave, compassionate leave and training leave.
- Career advancement opportunities.
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