DENTAL FRONT DESK - RECEPTIONIST

Patient Reception and Greeting: Welcome patients with a friendly demeanor, ensuring they feel comfortable and well-attended upon arrival. Appointment Scheduling: Manage and schedule patient appointments using the clinic’s booking system, optimizing the clinic’s daily schedule. Phone and Email Communication: Answer phone calls and respond to emails in a timely and professional manner, handling patient inquiries and appointment confirmations. Patient Records Management: Maintain accurate and up-to-date patient records, ensuring all necessary documentation is filed correctly. Payment Processing: Handle billing, insurance claims, and payments, ensuring all transactions are completed accurately and in a timely manner. Appointment Reminders and Follow-ups: Call or message patients to remind them of upcoming appointments and follow up after visits if required. Coordination with Dental Team: Communicate patient arrival, special needs, or other important information to the dental team to ensure smooth operations. Waiting Area Maintenance: Keep the reception area clean and organized, ensuring a comfortable environment for patients. Problem Resolution: Address and resolve any patient concerns or complaints, escalating to management when necessary. Inventory and Office Supplies: Monitor front desk supplies (e.g., brochures, pens, forms) and request restocking when needed.