Bellman

Company Description Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park. Job Summary: As a Bellman, you will play a crucial role in ensuring a memorable and pleasant experience for our guests. Your primary responsibility will be to assist guests with their luggage upon arrival and departure, ensuring a seamless transition to and from their rooms. Additionally, you will provide information about hotel facilities, amenities, and local attractions, enhancing the overall guest experience. Your friendly demeanor, professionalism, and willingness to go the extra mile will contribute to creating a warm and welcoming atmosphere. Responsibilities: - Greet guests upon arrival and departure with a warm and friendly demeanor - Assist guests with luggage, including loading and unloading - Provide information about the hotel, local attractions, and services - Respond to guest requests and inquiries promptly and courteously - Maintain the cleanliness and organization of the lobby and entrance areas - Assist with valet parking services, if applicable - Coordinate with the front desk and other departments to ensure guest satisfaction Requirements: - SPM or equivalent - Previous experience as a Bellman or in a customer service role preferred - Excellent communication and interpersonal skills - Professional appearance and demeanor - Physical ability to lift and carry heavy luggage - Positive attitude and strong work ethic - Availability to work flexible hours, including weekends and holidays