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BUSINESS DEVELOPMENT AND OPERATIONS EXECUTIVE

Salary undisclosed

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Role

Duties & Responsibilities
  • Establish, build and maintain partnerships with existing and potential clients to fulfil the business needs through regular contact and account management
  • Actively seek new business opportunities with new, existing and potential clients
  • Prepare and present detailed proposals and quotations to clients for new or renewal contracts
  • Attend networking events and other promotional opportunities while maintaining a professional and credible profile on behalf of the company; these may be outside of the normal working hour, so some flexibility is required
  • Develop business analysis and present in regular reviews with the clients to ensure client satisfaction and business retention
  • To conduct market and competitors research and present the findings to stakeholders and clients
  • Act as the primary point of contact for clients, addressing their needs and concerns promptly
  • Support and collaborate closely with field operations team and internal stakeholders to ensure operational and service excellence
  • Handle and investigate clients’ feedback in a timely and satisfactory manner, and assist in service recovery when required
  • Assist in the preparation of field operations’ itinerary
  • Monitor and maintain operational smoothness, addressing any issues or bottlenecks promptly
  • Conduct audit checks on field operations to ensure compliance to SOP
  • Any ad-hoc tasks assigned by the management

Job Requirements
  • Diploma/Degree in Business, Sales or Marketing preferred
  • 2 years working experience
  • Strong communication, presentation and interpersonal skills
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
  • Meticulous with an ‘eye’ for details
  • Resilient, results-driven and persuasive
  • Ability to work independently
  • Proficient in MS Office
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