Customer Service | Mandarin Speaker | Basic up to 5k | SPM holder
RM 4,500 - RM 5,000 / month
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Responsibilities :
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
Requirement :
- SPM holder with min 6 years of experience encourage to apply
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Location : Cyberjaya
- Permanent position
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM4,500.00 - RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Required)
Language:
- Mandarin (Preferred)
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