CUSTOMER SERVICE ASSISTANT - LOGISTICS

Roles

The key roles of the Customer Service Assistant – Logistics are:

- Attending customers’ enquiries, to meet customer satisfaction.

- Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.

Responsibilities

The Customer Service Assistant – Logistics is overall responsible on the customer enquiries and booking confirmations, with the defined scope for Titimas Logistics Sdn. Bhd.

- To assist Marketing Team in preparing the quotation for new customers and continue building up business relationship with them for future business;

- Checking rates from supplier (Carrier – freight LCL, FCL Conventional, RORO. Air freight / Warehousing / Transport etc);

- Required to prepare quotation within the same day after received confirmation from CEO;

- Follow up with customers after quotation have been send out in order to secure the shipment;

- Closely monitor and follow up shipment status until job complete to avoid any problem arise;

- To check with the related Government Agency for any Import / Export permit requirement for any new item / commodity

• Preparing MITI cost analysis
• Renewal of MTIB license

- Update Carrier Own Container (COC) rate list and distribute to other team members on monthly basis;

- Prepare Costing Sheet and updating quotation in Smart Freight System for each shipment;

- Check cash term invoice before sending to Accounts Department;

- Follow up payment from Customers;

- Monitor the movement stock at JASA KITA WAREHOUSE, coordinate with Import Team on the stock in and out at warehouse and check the Invoice billing from vendor;

- Perform any other jobs as assign by superior / management when required from time to time.

Qualification

– Possess at least Higher, Secondary, SPM / STPM or Diploma in related field.

– Minimum 2 years of working customer service/documentations/operations experiences in forwarding.

– Understand FCL & LCL documentations, customs clearance and domestic transportation. Airfreight experience is added advantage.

– Efficient multitasking with good communications and time management skills.

– Reporting skills.

– Computer literate.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Port Klang: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your expected salary?
• What is your current notice period?

Education:

• STM/STPM (Preferred)

Experience:

• similar role: 2 years (Preferred)

Language:

• Bahasa and English (Preferred)