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Collection Associate - up to RM2500 #EEP39#

Salary undisclosed

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Company Overview:
Our client is the leading E-commerce platform in Southeast Asia and Taiwan, providing customers with an easy, secure, and fast online shopping experience. Join our dynamic team at leading E-commerce company and be part of our commitment to delivering excellence in the digital retail landscape.

Position Overview:
As a Collections Executive, you will play a vital role in managing debt-related conversations with customers, formulating repayment strategies, and ensuring timely settlements of outstanding balances.

Job Responsibilities:

  • Engage in debt-related conversations with customers and develop customized repayment strategies.
  • Manage customers’ repayment obligations through outbound collections and recovery calls.
  • Achieve/exceed assigned targets while adhering to collections methodologies and regulatory policies.
  • Act as the focal point for customer inquiries regarding overdue accounts.

Job Requirements:

  • Minimum SPM or equivalent qualification.
  • Experience in collections or call center background is advantageous.
  • Strong interpersonal skills and ability to thrive in a dynamic environment.
  • Excellent problem-solving skills and composure under pressure.
  • Proficiency in written and verbal communication in English and Malay. Fluency in Mandarin is a plus.

Additional Benefits:

  • OT allowance
  • Callback allowance
  • KPI performance incentive

Working Arrangements:

  • Normal shift on weekdays (9.30 am – 6.30 pm)
  • Weekend work may be required based on peak days, subject to management discretion.
  • Employees are required to work on the 2nd and 11th of every month, regardless of whether these dates fall on weekends.