Business Office Assistant (SHIFT)

Full Time, onsite
CENGILD G.I. MEDICAL CENTRE
Bangsar South, Malaysia

Salary undisclosed

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Admission

1. To assist with the registration and admission of patient through the system:

· To print patient labels

· To ensure that all patient’s documents are attached in the folder and to be sent to the respective ward.

2. To advice patients on the hospital charges and method of payment (deposits) and coverage of Guarantee Letters:

· If payment is classified under self-pay, to ensure that sufficient deposits is collected either by cash, credit card or banker’s cheque.

· To issue receipt upon receiving payments of deposit.

· For corporate clients, insurance or MCO cases, to collect medical card while waiting for the Guarantee Letter.

· For any Guarantee Letter, to ensure that the company has a credit facility with the hospital

3. To inform ward of the patient’s admission.

4. To make an arrangement for patient’s admission – e.g. by wheelchair. To ensure that patient is accompanied by a porter and patient’s notes are sent to the respective ward.

5. To perform the pre-Admission process and to ensure that Admission Letter and other relevant documents received for any operation scheduled are checked and pre-arranged before admission date.

Billing

1. Check the Charge Form and ensure that:

· All order entries in the Charged Form are keyed into system.

· Attending doctor’s bill is taken up. If not, to contact the doctor or their clinic nurse and key in the respective professional fees.

· Key in any relevant additional charges, e.g. admission fee, lodger fee, etc.

2. Before generating the bill, to ensure that all pharmaceutical items have been keyed into patient’s account by the pharmacy staff. Finalize the bill:

· To check and verify the bill.

· To calculate the room, excess to collect the differences for GL cases.
To fax the final bill to respective Insurance/MCO/Corporate companies and follow-up with final Guarantee Letter before discharging the patient

Cashiering

1. To collect full payment and issue Official Receipt

2. To follow strictly the procedures and guidelines of the Hospital pertaining to the handling and receiving of payments from patients.

Daily Closing

3. At the end of their shift, Cash Handover Summary must be generated and to reconcile with the actual daily collection.

4. All cash to be put into the white envelope and complete the particulars as stated on the envelope.

5. To ensure all cashier handovers are in order and complete.

6. All types of collection should be dropped into the safe box.

Other Duties

1. To handle enquiries from patients / customers / visitors.

2. To collect deposits and topping up from patients.

3. To follow strictly the procedure and guidelines of the hospital pertaining to the handling and receiving of payments from patients.