Customer Service Officer - Melaka (1 year contract)
- Full Time, onsite
- CIMB Bank Berhad
- Melaka Banking - Retail/Branch (Banking & Financial Services) Contract/Temp Add expected salary to your profile for insights, Malaysia
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Sales & Operational Function
• To be responsible for end-to-end process for over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents.
• To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.
• To discharge duties instructed by ACSM/BM to serve business interests of the Bank.
Customer Relationship
• To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery
• To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints.
Process & Compliance
• To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence.
Operational Authority
• To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents
• To approve rates, cash and check deposits up to authorized amount
• To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff
• To supervise staff in ensuring service and compliance standards are met