Customer Service Receptionist

Job Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all the times.
• Respond promptly to customer inquiries via various channels (i.e. phone calls, messages, email & etc).
• Acknowledge and resolve customer complaints effectively.
• Have thorough knowledge of products to provide accurate information to customers.
• Process sales orders, cash sales, official receipts, and other relevant documents.
• To keep records of customer interactions, transactions, comments, and complaints.
• To communicate and coordinate with colleagues as necessary.
• To provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and always provide professional customer support.

Requirements:

• No experience is welcome to apply as training is provided.
• Candidate with one (1) year of sales experience or customer service in the aesthetic / beauty industry is an added advantage.
• Pleasant personality, independent and energetic, with strong interpersonal and communication skills.
• Excellent customer service communication skills and attention to detail.
• Proficiency in both Mandarin and English to effectively communicate with Mandarin-speaking customers.
• Own transportation is required.
• Willing to work retail hours, including weekends and Public Holidays.
• Malaysians are welcome to apply.

Benefits

• High payout in an incentive scheme to achieve your desired salary goals.
• 5 – 8 rest days per month.
• Annual leave, sick leave, medical claim, and wellness claim.
• Professional training will be provided.
• Uniform provided.

Location

• Sunway, Seberang Jaya Penang

Interested candidates are welcome to apply with a comprehensive resume. We regret that only shortlisted candidates will be notified.