Secretary to General Manager (Hotel)

This role is integral to the smooth functioning of the General Manager’s office and the overall hotel operations. The ideal candidate will not only manage administrative tasks but also be ready to step in and assist in the operational aspects of the hotel when needed. With a minimum of 2 years in a similar role within the hospitality industry, this position demands someone who can handle tight deadlines, manage multiple priorities, and deliver results in a fast-paced environment. Corporate affairs or governance experience is a valuable asset.

Key Responsibilities:

• Appointment & Schedule Management: Arrange and manage the GM’s calendar, scheduling appointments, meetings, and important events while keeping the GM updated with reminders.
• Secretarial Duties: Provide top-level secretarial support including drafting routine correspondence, taking minutes during meetings, preparing reports, and typing memorandums and circulars.
• Communication & Coordination: Serve as the first point of contact for all incoming and outgoing communication, filtering calls, and handling inquiries professionally and efficiently.
• Data Management: Input and manage specific data into systems as requested, ensuring accuracy and accessibility.
• Operational Support: Step in to assist hotel operations on the floor during high-demand periods or whenever required, ensuring smooth guest services and supporting the team.
• Administrative Excellence: Ensure daily administrative needs are met, including filing, documentation, and ensuring smooth office operations.
• Corporate Governance: If required, support the GM in managing corporate governance matters and liaise with relevant external stakeholders.

Qualifications:

• Experience: Minimum of 2-3 years of secretarial experience, ideally within the hotel or hospitality sector.
• Education: Bachelor’s degree in Hospitality Management, English, or a related field.
• Skills: Strong organizational, communication, and coordination skills with proficiency in English (both written and verbal).
• Technical Skills: Proficient in using MS Office and other relevant software for data input and management.
• Pressure Management: Ability to work under pressure, manage strict deadlines, and handle multiple tasks with efficiency.
• Flexibility: A team player willing to assist in operational roles when required.
• Attention to Detail: High level of accuracy in managing documents and correspondence, with strong problem-solving abilities.
• Added Value: Experience in corporate affairs or governance is a plus.

Please Note: Only suitable candidates will be contacted for screening in the next round.