Customer Service Representative

Job Overview:
We are seeking a friendly and organized Customer Service Representative to join our team at LA Swimming Center. The ideal candidate will be the first point of contact for our customers, providing excellent service and ensuring a smooth experience for all visitors.

Key Responsibilities:
- Greet and assist customers in person, over the phone, and via email
- Handle customer inquiries, bookings, and class registrations
- Provide detailed information about swimming programs, schedules, and policies
- Maintain accurate customer records and manage the registration system
- Handle payments, issue receipts, and manage basic billing inquiries
- Address and resolve customer concerns or escalate them to management when necessary
- Assist with administrative tasks, including maintaining a clean and organized front desk area
- Support marketing efforts by informing customers of promotions or new services

Qualifications
- Strong communication and interpersonal skills
- Previous experience in customer service or front desk roles (experience in the sports or recreation industry is a plus)
- Ability to multitask and handle busy periods efficiently
- Basic computer skills and familiarity with booking systems
- Positive attitude and a passion for customer care
- Fluent in Chinese, English, Malay

What We Offer:
- A friendly and supportive work environment
- Competitive salary
- Opportunity to be part of a growing team in a dynamic and exciting industry

How to Apply:
Please send your resume and a brief cover letter to or drop it off at LA Swimming Center. Part time are welcome also.