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Job Description:
- Ensuring that all staff are trained in proper procedures and policies through an ongoing training program.
- Meeting with the General Manager to discuss resort operations and plans for improvement.
- Scheduling staff members’ work hours and coordinating with other departments such as housekeeping or security to ensure a smooth operation.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Monitoring occupancy rates and room rates to ensure that profits are maximized while ensuring that customers are satisfied.
- Developing and implementing marketing strategies to promote Resort brand awareness and increases in revenue.
- Working with the front office staff to ensure that all guest requests are handled properly and in a timely manner.
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