Specialist / Senior Specialist Network Operation Center (NOC)
- Full Time, onsite
- Commerz Global Service Solutions Sdn. Bhd.(Formerly known as Commerz Trade Services)
- Kuala Lumpur Networks & Systems Administration (Information & Communication Technology) Full time Add expected salary to your profile for insights, Malaysia
Salary undisclosed
Apply on
Original
Simplified
Job Purpose:
To carry out and take responsibility for the tasks and activities relating to the operation of applications in production in GS-IT with the following goals:
- Ensure the Service Level Agreements (SLA) are adhered to
- Ensuring high availability, security, and performance of all monitored systems.
- Implement changes in accordance with requirements
Key Activities:
The position NOC comprises the following monitoring and operational roles:
- Monitor network performance and ensure the availability and stability of the network infrastructure
- Detection, analysis, resolution, and documentation of all IT faults in accordance with standards
- Use of standard tools for incident, problem, request and change management
- Escalation of faults as specified to the respective on-call service or alternatively to the Escalation Manager
- Fault response outside the service line's acceptance times
- Adhere to company policies and procedures related to network operations, security and data privacy
- Provide technical support to end users by resolving network-related issues
- Able to work in 24/7 shifts
- Senior might require to take on the On Call support roles
- Able to work from home with the laptop provided by the Bank
NOC Specialties:
- Some basic Knowledge of Cisco Routers and Switches
- Basic Commands for Cisco Router and Switches.
- Handling of Alarms and Events by Trouble Tickets
- Good general Network Knowledge in terms of WAN / LAN / WLAN
- CCNA Certification welcome
Requirements:
- High level of responsibility and team works
- Good communication and strong analytical skills
- Good practical knowledge in Service-management Processes
- Experience updating and documenting SOP’s training manual
- Good collaboration skills to work effectively with other teams and end-users
Preferred:
- NOC operator experience
- CCNA level certification has an advantage
- Experience using Service Now, Dynatrace and StableNet
- Familiar with MS products like Outlook, Teams, Office 365
Similar Jobs