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Duty Manager (Hotel)

RM 5,000 - RM 5,000 / month

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Job Descriptions:

  • Manage daily operations, ensuring the quality, standards and meeting the expectations of the customers.
  • Handle complaints, settle disputes and resolve grievances and conflicts, or otherwise negotiate with others.
  • Supervise staffing levels to ensure that guests service, operational needs and financial objectives are met.
  • Understand the impact of department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
  • Utilize interpersonal and communication skills to lead, influence, and encourage other, advocate sound financial/business decision making, demonstrates honesty/integrity and lead by example.
  • Provide services that are above and beyond for customers satisfaction and retention.
  • Improve services by communicating and assisting individuals to understand guests needs, providing guidance, feedback and individual coaching when needed.
  • Interact with guests to obtain feedback on product quality and service levels.
  • Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Job Requirements:

  • Minimum Certificate, Diploma or Degree in Hotel Management, Business Studies, Administration or equivalent.
  • Minimum one (1) year experience in front office in hospitality and/or hotel industry.
  • Good communication skills in Mandarin, Bahasa Malaysia and English.
  • Excellent leadership skills and exceptional communication skills.
  • A passion for delivering exceptional levels of guest service.

Job Types: Full-time, Permanent

Pay: Up to RM5,000.00 per month

Benefits:

  • Free parking
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay