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General Manager, Sales and Operations

Salary undisclosed

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We are seeking an experienced General Manager to lead our sales and operations team. The ideal candidate will possess extensive experience in the freight forwarding industry, a strong background in supply chain management, and exceptional leadership skills. This role requires a proactive leader with a passion for optimizing processes and ensuring that our daily operations align with our strategic goals.

Key Responsibilities:

  • Developing and implementing business strategies to achieve business goals and objectives of the company. Monitor and manage budgets, financial statements, and performance metrics to ensure business profitability.
  • Operational Oversight: Manage all freight forwarding activities including air, sea, haulage and warehousing, ensuring compliance with regulations and standards.
  • Team Leadership: Lead, mentor, and develop the operations team to achieve high performance and operational excellence.
  • Process Improvement: Identify and implement process improvements to enhance efficiency and reduce costs.
  • Client Relationship Management: Foster strong relationships with clients, addressing their needs and ensuring high levels of satisfaction.
  • Performance Monitoring: Track key performance indicators (KPIs) and develop strategies to achieve operational goals.
  • Budget Management: Prepare and manage the operations budget, ensuring effective resource allocation.
  • Collaboration: Work closely with sales, customer service, and logistics teams to ensure seamless operations.
  • Regulatory Compliance: Stay updated on industry regulations and ensure all operations comply with local and international laws.
  • Reporting: Provide regular reports on operational performance, challenges, and opportunities to senior management.

Qualifications:

  • Bachelor’s degree in Logistics, Business Administration, or a related field.
  • Minimum 5 years of experience in sales and operations management in logistics industry, with a proven track record of success
  • Strong knowledge of supply chain processes, freight forwarding regulations, and customs procedures.
  • Proven leadership and team management skills.
  • Excellent problem-solving abilities and attention to detail.
  • Strong communication and interpersonal skills.
  • Proficiency in logistics software and Microsoft Office Suite.