Epicareer Might not Working Properly
Learn More
Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
logo
Jobs or company...

游戏客服 Customer Service Executive

Salary undisclosed

Apply on

JobStreet
Original
Simplified

4 vacancies available

Get to Know Us

公司介绍:

灵感诞生于2018年的广州，目前在广州、深圳、香港、新加坡等多个国家城市设有办公室，员工大多来自各国顶尖高校以及知名游戏、互联网公司。

灵感是一个扁平化、年轻态、热爱游戏、追求技术、务实进取，氛围融洽的持续创业的团队。

创立至今，我们坚持分享给玩家游戏最初始的美好体验，为了给玩家带来最纯粹的好产品，我们坚持全部游戏及产品自研自发，把控每一处细节设计和最终产出，坚持以「创造快乐和价值」为核心理念，拒绝一切短视或伤害用户的行为。

我们坚持自主研发能为用户提供持续活跃和娱乐价值的长线产品，围绕社交、竞技等方向树立游戏和互联网产品的差异化。我们也在不断开拓更多新鲜有趣、具备较长生命周期、更大成长空间的产品线，不断挑战更多充满想象力的领域。

公司网站: https://inspiregames.cn/

主要产品:

https://hipo.ph/

https://www.facebook.com/tongitsgoteam

-

岗位职责

  • 负责游戏的日常运营活动，处理、解答玩家提出的游戏问题
  • 通过玩家意见收集，整理游戏建议和意见，及时反馈给运营部门跟进
  • 负责运营数据的收集和分析，提出运营改进方案，改进产品体验
  • 以用户的角度对产品提出改进需求，高效解决用户问题，加强与用户的联系

岗位要求

  • 无需工作经验，欢迎应届毕业生，但需具备良好的沟通能力
  • 良好的英语和华语读写能力，工作需使用英语与用户进行交流；使用华语与研发部门沟通
  • 经验不限，热爱游戏优先考虑
  • 有较强的数据分析与逻辑分析能力，具备良好的文案写作能力
  • 具备以下品格：积极主动、耐心、细心、责任感强、具有良好的团队合作意识
  • Minimum Education: A-LEVEL/PRE-U/DIPLOMA OR EQUIVALENT

福利

  • 薪资结构：底薪 + KPI奖金 + 补贴 + 年度奖金（奖金全凭个人绩效&公司整体经营情况决定）
  • 5天工作日
  • 年假，病假，婚假，etc.
  • EPF, SOCSO, EIS
  • 年终奖金
  • 表现卓越奖，KPI奖
  • 年度公司旅游
  • 补贴（交通，话费，停车费）

工作时间

  • 5天工作日/周 （早晚班属于调班制）
  • 早班 9.30am - 6.30pm (午休时间 12.30pm - 2.00pm)
  • 晚班 4.00pm - 1.00am (晚餐时间 6.00pm - 7.30pm) *晚班可以在家办公*

Company Description

Since its inception in 2018, Inspire Games has set up offices in several countries including China, Hong Kong, and Singapore. Most of Inspire Games's employees came from top global universities, well-known game developer companies, and IT companies. Inspire Games has a flat organizational structure and a young team with passion in games, constantly pursue technological innovation and operation excellence, and cherish harmonious working environment for continuous development.

Joygo Sdn Bhd incorporated in November 2023, is set up for marketing and promotion of Inspire Games (HK/SG/CN) game products, mainly focusing on Southeast Asia market. The company is in the process of building an operations and customer service team, with a projected headcount of 30.

Going forward, Joygo aims to leverage the economic growth potential in Malaysia and Southeast Asia to diversify its business ventures. This includes exploring opportunities in consumer electronics, Multi-Channel Networks (MCN), the catering industry, import-export trade, and more. The goal is to create a platform where every ‘Joygoer’ can share in the company’s success and benefit from its growth.

Job Description and Responsibility

  • Responsible for daily operation, deliver excellent customer service to deal and resolve players’ queries and issues
  • Actively collect feedback from players, summarize them and submit promptly to operation team for improvement
  • Perform data collection and analysis, propose operational improvement plans from players’ perspectives to optimize users’ experience
  • Ensure high quality service standards are met, maintain and/or increase customer connections
  • Perform other ad-hoc assignments as needed

Requirements

  • No experience required, but ability to communicate clearly and concisely is essential
  • Customer-focused orientation - prioritize customers’ satisfaction
  • Mental strength - capacity to endure pressure or uncertainty without becoming negative towards self or others
  • Effective communication and interpersonal abilities
  • Required to speak in Mandarin, English, and Bahasa Malaysia. Fluency in Mandarin is compulsory as the role requires candidates to deal with Mandarin speaking counterparts
  • Minimum Education: A-LEVEL/PRE-U/DIPLOMA OR EQUIVALENT

Benefits

  • Salary package: Basic salary + performance bonus + allowances + annual bonus (Bonuses are subject to Individual KPI and Company performance)
  • 5 working days
  • Annual leave, medical leave, and hospitalization leave
  • EPF/SOCSO/PCB
  • Annual bonus
  • Performance bonus
  • Company trip
  • Allowance
  • Near Public transport (Pusat Bandar Puchong station within walking distance)

Working hours:

  • 5 working days/week (regardless weekdays or weekends) (Morning and evening shifts are on rotational basis)
  • Morning shift - 9.30am - 6.30pm (Lunch break 12.30pm - 2.00pm)
  • Evening shift (Work from home available) - 4.00pm - 1.00am (Lunch break 6.00pm - 7.30pm) Work from home available