Operations Manager (IT Industry) (Ref: 007)

Company Industry: IT company

Working Location: Kuala Lumpur (Nearby Public Transport - Monorail, MRT)

Working Hour: 10.00am - 7.00pm (Break 12.00pm -1.00pm)

Working Day: Monday - Friday, [Public Holiday WFH (If PH fall at Weekday)]

Job Responsibilities:

1. User Acquisition & Growth:

• Develop and execute multi-channel strategies to attract and acquire high quality users.
• Monitor and assess the effectiveness of acquisition strategies, optimizing user acquisition channels to drive growth.

2. Engagement & Retention:

• Design and implement initiatives to boost user engagement, encourage desired behaviors, and minimize churn.
• Enhance long-term user engagement and loyalty through personalize interactions and incentives.

3. Reactivation & Win-back:

• Craft and manage campaigns to re-engage inactive users and revive lapsed accounts.
• Analyze reasons for user churn and design targeted win-back activities to attract users back.

4. Data Analysis & Optimization:

• Utilize data to understand user behavior, identify trends, and continuously optimize strategies for maximum impact.
• Generate regular reports and provide data-driven recommendations for strategy improvement.

5. User Segmentation & Targeting:

• Develop targeted campaigns for different user segments to personalize the user experience and drive specific actions.
• Ensure marketing activities are effective and tailored to different user groups.

6. Collaboration & Communication:

• Work closely with product, marketing, and other teams to ensure alignment and deliver a cohesive user experience.
• Address issues in cross-departmental collaboration, such as communication gaps and resource conflicts, to drive team goals.

7. User Lifecycle Management:

• Strategically manage each stage of the user lifecycle to foster long-term relationships and maximize user value.
• Design and implement strategies for various stages of the user lifecycle to optimize user engagement.

Qualifications:

• Bachelor's degree or above, English or related major, outstanding fresh graduates are also acceptable.
• English and Mandarin can be used as working languages. It is better to have working experience in Internet giants and VIP customer service experience.
• Good client-server awareness, flexible thinking, and strong learning ability.
• Good at communication and has a good team spirit.
• Data Analysis and regular proactive reporting.

Job Type: Full-time

Pay: RM6,000.00 - RM10,000.00 per month

Schedule:

• Holidays
• Monday to Friday

Application Question(s):

• Do you have Customer Service Experience?
• Do you able to work on Public Holidays (WFH)?
• Do you have Marketing & Sales Experience?

Education:

• Bachelor's (Required)

Language:

• Mandarin (Required)
• English (Required)