Customer Service Representative (Hybrid Working Mode)

Job responsibilities

• Client Communication: Engage with clients through various channels including phone calls, online chat, and email.
• Issue Resolution: Address and resolve customer inquiries, concerns, and issues effectively via email, live chat, and inbound call.
• Issue Monitoring: Track and manage client-related issues to ensure timely and appropriate responses.

Job Requirement:

• Fluent in Mandarin and English (both written and spoken).
• Open to evening shifts with no requirement for a 24-hour schedule.
• Driven, persistent, and enthusiastic about overcoming challenges.
• Strong presentation and communication skills.
• Team-oriented and reliable.
• Diploma qualification or higher.

Briefly:

• Communicate effectively in both Mandarin and English, both verbally and in writing.
• Demonstrate an energetic and proactive approach, tackling challenges with enthusiasm and determination.
• Showcase excellent presentation and communication skills, ensuring clear and engaging interactions with clients.
• Collaborate seamlessly with a supportive team, while taking ownership of your responsibilities.

Join Us and get all these benefits:

• Hybrid Working Mode: Enjoy the flexibility of working both remotely and on-site.
• Free Training and Guidance: Benefit from comprehensive training and ongoing support provided by our professional trainers and leaders.
• Freedom and Flexibility: Work in an environment that encourages independence and innovation.
• Attractive Compensation: Competitive base salary plus performance-based incentives (KPI).
• Shift Allowance: Receive additional compensation for evening shifts and public holidays.
• Increment After Probation: Performance review and salary increment following successful completion of the probationary period.
• Yearly Increment: Opportunity for bonus, annual salary increases based on performance.