Customer Service Assistant

Job Responsibilities :

• Ensure proper update, filing and maintenance of records and documentations.
• Send the product information to the customer via fax or email.
• Respond to customer queries through various channels (phone, email, chat) and relay the relevant information to the appropriate salesperson in their absence.
• Prepare brochures.
• Arrange product sample and marketing material to customers on time.
• Ensure compliance with Quality Management System.
• Participate in Internal quality audit activities.
• Build and maintain strong, long-lasting customer relationships.

Job Requirements :

• Diploma in Marketing, Business, or related field.
• Proven experience in customer service or marketing, preferably in a similar industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and in a team.
• A proactive and customer-focused attitude.
• Reaching out to customers via phone or email to address inquiries and gather any missing information.
• Supporting the sales department with other administrative tasks.
• Liaising with Planning Department on customer orders.
• Support sales team in preparing quotation to customers
• Participate in trade shows & exhibition.
• Provide required support for all Sales Business units & Marketing