Front Office Assistant

About us

MyKey Global is a fast-growing property management company and hospitality operator based in WP. Kuala Lumpur. We provide warm, comfortable, and luxurious accommodation experiences for our property occupants while helping property investors achieve higher rental yields. Our innovative approach bridges the gap between property owners and hospitality guests through technology and a vast network of real estate partners worldwide. We prioritize Comfort and Elegance, Luxurious Quality, Superior Location, Innovative Technologies, and Cultural Creativity to create a sustainable accommodation investment model.

Qualifications & experience

• Phone Etiquette, Communication, and Customer Service skills.
• Attention to detail and problem-solving abilities
• Experience in handling guest complaints.
• Front Desk Duties proficiency (arrival list, departure list, night audit etc).
• Strong organizational and multitasking abilities.
• Excellent interpersonal skills.
• Proficiency in Microsoft Office and office equipment
• Knowledge of property management or hospitality industry is a plus.
• Fluency in multiple languages is an advantage.

Tasks & responsibilities

• Performing hotel guest check-in and check-out.
• Payment and cashiering.
• Communication skills with guests.
• Preparing arrival list and departure list.
• Preparing room keys for arrival and assignment of room numbers.
• Preparing end of day reporting including cashier's drop to be submitted to office.
• Sorting out any issues that may arise with bookings or reservations.
• Answering any questions guests might have about the reservation, arrival, payment process.
• Providing support to customers who may have enquiries or requests during stay

Benefits

• Annual Leaves
• EPF & SOCSO
• Medical coverage