[October Intake] Customer Service Executive - Airlines Industry

If this sounds like something you may be a good fit for, Read ON!!

You'll play an important role in:

• To handle all outbound calls for flight ticket information and other enquiries.
• To exceed customers' expectation in terms of customer service & accurate information.

To succeed in this role, you're required to be:

• You will be required to work on rotational and graveyard shifts
• Required language(s): English & Bahasa Malaysia
• Able to speak Mandarin is an added advantage
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• Possess at least a SPM or Diploma and above
• Fresh graduated are welcome to apply – TRAINING Provided!!
• Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.
• Must be willing to work at Ara Damansara

Package and benefits you shall be entitled for:

• Basic Salary + Allowances (OT, Shift, KPI)
• EPF/SOCSO
• Annual & Medical Leave
• Fun and excited working environment
• Quarterly staff recognition and appreciation
• Office located at Ara Damansara, nearby shopping malls and housing area - easy access from public transport
• Free shuttle service available back and forth (to office) from Ara Damansara LRT station
• STARTEK hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)

Career Growth & Training Programs:

• Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
• Career path program with Multi-functional Product, process, soft skill, developmental training.
• STAR – System for Appraisal & Rewards – The STAR training is to help Startek employees to identify their weakness and to develop future leaders for the company.
• IJP – Internal job program. Opportunity to transfer within the company to exciting new roles, after 1 year if there is a suitable position available and staff passes the interview session.

Are you ready to make that career shift? Trust us, this role is always on-demand, and you will grow a great portfolio with us. This opportunity does not come often. Apply now and we will talk to you soon!