Branch Manager

JOB DESCRIPTION

• Monitoring new incoming jobs daily and scheduling appointments for technicians.
• Assigning products and parts to installers for installation cases each day.
• Updating the system with job statuses for tasks completed by branch technicians on a daily basis.
• Coordinating weekly or biweekly parts assignments for outsourced contractors.
• Managing monthly job assignments for outsourced contractors at the beginning of each month.
• Preparing weekly reports on maintenance job progress and reasons for any pending tasks.
• Overseeing weekly stock replenishment for installation and service parts.
• Ensuring that physical and system stock levels are accurate through effective stock management.
• Maintaining sufficient inventory of materials, including parts, uniforms, tools, and other equipment necessary for PuriCare installations and service maintenance.
• Submitting office utility bills for timely payment.
• Verifying technician claims and submitting them to HQ for approval.
• Ensuring all claims from outsourced contractors are included in monthly payouts and that completed jobs are accurately recorded in the system.
• Assigning jobs and managing technician inquiries while providing administrative support.
• Overseeing branch inventory management for parts and merchandise.

JOB REQUIREMENTS

Education:

• Bachelor’s degree in Business Administration, Management, or a related field.

Experience:

• 4-6 years of experience in branch management or operations management, preferably in a service-oriented industry.

Leadership Skills:

• Proven ability to lead and motivate a team effectively.

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with inventory management systems and job scheduling software.

Organizational Skills:

• Exceptional organizational skills with the ability to prioritize tasks and manage multiple projects.

Communication Skills:

• Strong verbal and written communication skills for effective interaction with team members, technicians, and contractors.

Analytical Skills:

• Ability to analyze data, prepare reports, and identify areas for improvement.

Attention to Detail:

• High level of accuracy in managing operations, inventory, and job assignments.

Problem-Solving Skills:

• Proactive approach to resolving issues and implementing solutions.

Adaptability:

• Willingness to adapt to changing priorities in a fast-paced environment.