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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
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  7. Refresh the page.
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  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Executive - Complaint Handling (QA)

  • Full Time, onsite
  • Hartalega NGC Sdn Bhd
  • Selangor Quality Assurance & Control (Manufacturing, Malaysia
Salary undisclosed

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OVERVIEW

  • Assist QA-Manager to handle customer complaints and shipment failures in a timely manner and to maintain complaint files (external and internal) as per quality standard, customers, and regulatory requirements.

DUTIES AND RESPONSIBILITIES

  • Facilitate and monitor customer complaints investigation by complaint handling procedure.
  • Ensure customer complaint/feedback received is logged and investigation being conducted timely.
  • Plan and lead the internal discussion with respective process owners on the customer complaint/ feedback received.
  • Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
  • Prepare the report/response letter for QA-Manager and QA- Senior Manager / Deputy General Manager’s review and approval; and submission of the approved report to Sales / Customer within the required lead-time.
  • Ensure complaint log and relevant documentation is maintained and updated.
  • Facilitate and monitor shipment failures investigation through CAPA system.
  • Ensure shipment failures received are logged and investigation being conducted timely.
  • Plan and lead the internal discussion with respective process owners on the shipment failures received.
  • Issuance of Corrective Action/ Preventive Action (CAPA) request and ensure close follow-up with process owners for the complete CAPA submission within the lead time set.
  • Ensure shipment failure log and relevant documentation are maintained and updated.​
  • Manage and monitor Corrective and Preventive actions concerning the CAPA Procedure.
  • Ensure that the CAPA issued are being followed-up and all actions taken is completed within the promised dateline
  • Verify the completeness and the effectiveness of the corrective actions within the timeframe with proper evidence keeping.
  • Ensure CAPA and all supporting documents are maintained.
  • Drive analysis of complaint and shipment failures data for improvement
  • Ensure customer complaint/ feedback and shipment failure information is properly logged and accurately categorized for analysis.
  • Utilize QC tools e.g. Pareto analysis, trend chart in identifying target area for improvement.
  • Compile and present analysis for management review in driving improvement actions.
  • Assist QA- Manager in reviewing and updating complaint handling procedures to ensure its accuracy, suitability and effectiveness.
  • Escalate all unresolved issues to Manager for further action, whist keeping process owner informed.
  • Ensure proper updating and up keeping of department required quality records.
  • Assist in undertaking and managing regulatory, customer, internal and external audits.

REQUIREMENT

  • Minimum Bachelor's Degree in Science.
  • Excellent communication and written skills in both English and Bahasa Malaysia.
  • At least 2-3 years of working experience in the related field is required for this position.

This role will be based at Sepang, Selangor.