Customer Service - Korean Speaking

Key Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and live chat in both Japanese and English, providing accurate and timely assistance. Issue Resolution: Handle customer complaints and resolve issues effectively, escalating cases when necessary to ensure customer satisfaction. Product Knowledge: Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information to customers. Customer Queries: Assist with order processing, product returns, tracking shipments, and addressing any concerns or issues customers may have. Translation: Translate customer inquiries, documents, and responses between Japanese and English, ensuring clarity and accuracy in communication. Problem Solving: Identify, investigate, and resolve customer concerns by working closely with internal departments (e.g., technical support, sales). Customer Records: Accurately log all customer interactions and transactions in the company's CRM system. Feedback Collection: Gather customer feedback and share insights with the relevant teams to improve products and services. Adherence to KPIs: Meet performance metrics related to customer satisfaction, response times, and resolution rates. Cultural Sensitivity: Understand and respect the cultural nuances of Japanese-speaking customers, ensuring communication is culturally appropriate. Key Skills & Qualifications: Fluent in Korean and English (written and spoken) with excellent communication skills in both languages.