Customer service assistant
RM 2,000 - RM 2,499 / Per Mon
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Responsibles: Assist customers in resolving inquiries through various channels (phone, WhatsApp, social media, tickets, and live chat). Monitor shipments for timely delivery. Communicate with internal and external parties about customer deliveries. Collaborate with the customer relationship team for personalized responses, ensuring satisfaction and loyalty. Contribute to enhancing overall customer experience. Collect customer feedback for product and service improvement. Ensure smooth communication with customers by working with different teams. Guide new customers through product and service training. Stay connected with customers to understand their evolving needs and challenges. Manage customer accounts by promptly addressing issues and staying updated on service updates. Retain customers and explore upsell opportunities through alternative business solutions.
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