IT Helpdesk Support Senior Executive

Areas of Responsibilities: 1.Daily monitoring and recording of the temperature and humidity of the two IDC server rooms, cleaning the hygiene of the server rooms, to ensure that the central server room does not have problems, the normal operation of equipment. 2. Printers, telephone programmable systems, assist the department manager in the registration and authorization of all Internet access devices and cancellation. 3. Assist the department manager to participate in the planning, supervision, project implementation, technical support, acceptance, and settlement of the weak electrical engineering projects of the company's network engineering. 4. Daily maintenance of computers, printers, telephones and other related IT equipment in all departments, and response must be given within 5 minutes of the user's request for repair. 5. Once a month, maintain the important hosts and peripheral devices of each department of the company; once a year, we maintain the computers of each department by time. 6. Assignment and management of permissions for network, printing, browsing, shared folder access, etc., addition, deletion, and review of user permissions. 7. IT resources and monthly inventory and update once responsible for the centre of all computers and other fixed assets statistics and reconciliation, the receipt of equipment, installation, replacement, maintenance, scrapping, etc., respectively, to establish a ledger, regular annual reconciliation with the office equipment ledger, to ensure that the equipment and accounts are unified. 8. To handle temporary affairs assigned by the supervisor to assist IT-related colleague’s work. Qualification: 1. A bachelor’s degree in computer science, Software Engineering, or related field. 2. Experience of 2-3 years or more in IT related field. 3. Familiar with the use and maintenance of common operating systems. 4. Familiar with the configuration and use of common network equipment, such as routers, switches, etc. 5. Can simply and quickly troubleshoot and solve various network failures. 6. Skilled in using various IT peripheral devices, such as printers, fax machines, scanners, projectors, etc. 7. Skilled in the installation of operating systems and can quickly solve a variety of software problems in the process of use. 8. Familiar with the simple configuration and use of the telephone program-controlled switchboard and can quickly solve the various faults that occur during the use of the telephone. 9. Skilled in using enterprise mail system, assigning, and managing mailbox accounts, and quickly solving various failures during the use of mailboxes.