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Restaurant General Manager (PAVILION)

RM 4,000 - RM 4,999 / Per Mon

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• Overall responsible for smooth operations and profitability of the assigned restaurant. • Provide mentoring, coaching and direction to the restaurant management team to maximize long-term sales and profit potential of the assigned restaurant. • Build a positive relationship with restaurant management team in ensuring business goals are met/exceeded. • Ensures understanding of restaurant operating standards and service quality. Subsequently build commitment and ultimately ensure adherence to the Quality, Service, Ambiance & Value (QSAV) guidelines as well as relevant regulatory requirements. • Ensure restaurant assigned is fully staffed up and their employees are led and developed to achieve the expected work performance and productivity. • Review overall restaurant staff work schedules and supervise restaurant management team to ensure daily schedules are in line with prescribed floor positioning guide (FPG). • Work with relevant parties on the development of marketing strategy and implementing advertising & promotional campaigns. • Handle guest complaint; investigate and resolve food quality and service complaints according to prescribed service recovery procedures. • Monitor request or purchase of food and beverage as well as equipments for restaurant.