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Support Consultant
RM 3,500 - RM 5,000 / month
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- Provides technical and functional support for ERP systems.
- Role involves troubleshooting issues, resolve issues, provides solutions, training, and system configuration.
- Respond to customer inquiries, concerns, and issues via various communication channels (phone, email, chat).
- Diagnose and troubleshoot issues, guiding customers through step-by step solutions.
- Collaborate with other teams such as development or product teams to resolve complex issues.
- Analyze business processes and recommend best practices for optimization.
- Enhancement of system functionalities.
- Provide training to end-users on system functionality and best practices.
- Stay informed about system updates, industry trends, and customer needs to provide up-to-date support.
Requirements:
- Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Proficiency in database management, system integration and understanding of system functionalities.
- Strong communication skills, both verbal and written.
- Problem-solving skills and the ability to think critically in high-pressure situations.
- Experience in customer support or a related field is preferred.
- Knowledge of NetSuite
- Familiarity with ticketing system and support software
- Able to conduct remote troubleshooting and provide virtual assistance.
- Fresh graduates are welcome to apply.
Job Type: Full-time
Pay: RM3,500.00 - RM5,000.00 per month
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- IT support: 1 year (Required)
- NetSuite: 1 year (Preferred)
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