Epicareer Might not Working Properly
Learn More
K

Support Consultant

RM 3,500 - RM 5,000 / month

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified
  • Provides technical and functional support for ERP systems.
  • Role involves troubleshooting issues, resolve issues, provides solutions, training, and system configuration.
  • Respond to customer inquiries, concerns, and issues via various communication channels (phone, email, chat).
  • Diagnose and troubleshoot issues, guiding customers through step-by step solutions.
  • Collaborate with other teams such as development or product teams to resolve complex issues.
  • Analyze business processes and recommend best practices for optimization.
  • Enhancement of system functionalities.
  • Provide training to end-users on system functionality and best practices.
  • Stay informed about system updates, industry trends, and customer needs to provide up-to-date support.

Requirements:

  • Bachelor’s Degree in Information Technology, Computer Science, or related field.
  • Proficiency in database management, system integration and understanding of system functionalities.
  • Strong communication skills, both verbal and written.
  • Problem-solving skills and the ability to think critically in high-pressure situations.
  • Experience in customer support or a related field is preferred.
  • Knowledge of NetSuite
  • Familiarity with ticketing system and support software
  • Able to conduct remote troubleshooting and provide virtual assistance.
  • Fresh graduates are welcome to apply.

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • IT support: 1 year (Required)
  • NetSuite: 1 year (Preferred)