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Customer Service Representative

RM 4,000 - RM 4,000 / month

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onboarding - towards end of December. or by Early January . Since this is a replacement position.

*Banking domain*

Title: Implementation Assistant

Location: Jalan Yap Kwan Seng, Kuala Lumpur, Malaysia

Contract: 12months

Job Description (JD)

Answering emails and phone calls from customers professionally and responding to customer inquiries and complaints.

Manage call and document as per standard operating procedures.

Identifying, escalating priority issues and reporting to management for critical issues raised.

To provide support on timely manner for queries/issues/complaints raised by internal and external stakeholders

To independently manage the timeline to ensure smooth implementation process executed to customers’ satisfactory

To carry out any other duties as directed by Supervisor/ Management

Key Skills / Knowledge and Behaviors (if applicable)

Excellent communication skills

Good computer skills; Eg: Excel, Word

Ability to work under strict timelines, budget and produce high quality deliverables.

Experience in customer service environment especially Transaction Banking department/internet banking related industry is an added advantage.

Mandarin speaking is added advantage

Job Type: Contract
Contract length: 12 months

Pay: RM1,543.41 - RM4,000.00 per month

Schedule:

  • Monday to Friday

Application Question(s):

  • Are you local in Malaysia?
  • How many years of experience do you have as a Customer support in Banking Domain?

Language:

  • Mandarin (Preferred)