Hotel Manager

Job Responsibilities :

• Supervise all aspects of hotel operations including front desk, housekeeping, maintenance, and food and beverage services.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Collect payments and maintain records of budgets, funds and expenses.
• Welcome and register guests upon arrival.
• Resolve issues regarding hotel services, amenities, and policies.
• Complete and maintain any incident reports, daily activity reports, or other reports requested by the Management.
• Delegate responsibilities to staff to optimize productivity and efficiency.
• Develop knowledge, skills, and abilities of staff.
• Develop and implement effective marketing strategies to promote the hotel’s services and amenities.
• Coordinate with external parties including suppliers, travel agencies, and event/conference planners.
• Inspect facilities regularly and enforce strict compliance with health and safety regulations.
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Partaking in financial activities including establishing room rates, setting budgets and assigning funds to departments.
• Ensure safety and adherence to rules and regulations.
• Develop and execute marketing strategies for promoting the hotel’s convention hall, including planning and implementation of marketing campaigns to attract clients and increase bookings.
• Any other duties as and when assigned from time to time by the superior/management

Requirements :

• At least a Diploma in Business Administration, Hospitality Management or relevant field.
• Proven experience as a Hotel Manager or relevant role.
• Fluent in both Mandarin and English languages.
• In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
• Excellent knowledge of MS Office.
• Able to work on tight deadline.
• Proven leadership in a hospitality environment, with a track record of effectively managing teams and fostering a positive work culture.
• Able to work efficiently and swiftly to meet demands of fast-paced hospitality environment.
• Excellent communication and customer service with the ability to interact professionally with colleagues, superiors, guests, staff, and stakeholders from diverse background.
• Commitment to maintain a safe, clean, and welcoming environment for guests and staff.
• Detail-oriented with excellent organizational and time management skills.
• Able to work flexible hours, including nights, weekends, and holidays, as needed.
• Able to multi-task and work under pressure.

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM6,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Holidays
• Night shift
• On call
• Rotational shift
• Weekend jobs

Ability to commute/relocate:

• Genting Highlands: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• Hotel Manager: 1 year (Preferred)

Language:

• Mandarin (Preferred)