Social Media Chat Support (Native Thai)
RM 3,000 - RM 4,000 / Per Mon
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Job Role: Customer Service (Thai & English)
Location: KL Sentral
Job Type: Full Time | permanent
Shift: 24*7 Rotational
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
If you meet these criteria and are ready to take on this new challenge, apply now! Connect with us via email - [email protected] OR, WhatsApp: +6010-9638689
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,000.00 - RM4,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Education:
- Bachelor's (Required)
Language:
- Thai (Required)
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