Service Delivery Analyst
RM 6,000 - RM 6,000 / month
Failed to check availability
Retry
Original
Simplified
Responsibilities:
- Answer all contacts efficiently in a professional and courteous manner in the agreed languages, as applicable
- Perform initial troubleshooting for incidents and requests, document findings, and raise to 2nd line support if required
- Handle stakeholder communication via multiple channels, host production incident review meetings, and produce service review reports
- Maintain and update incident records in JIRA and ServiceNow to ensure tickets are resolved within defined SLAs
- Review and update documentation and standard operating procedures
- Provide 1st line support for multiple retail wealth applications, including external client facing websites and backend recordkeeping systems
Requirements:
- Experience in providing excellent customer service; financial services industry experience is a plus
- Excellent communication and interpersonal skills
- Excellent analytical, problem solving and solution's skills
- Curiosity and ability to learn new technical skills and apply them to solve problems
- A capacity for constant learning and juggling multiple priorities
- Proficiency in English
- Open to change and continuous improvement
- Technical skills (basic proficiency) preferred: Microsoft Office, SQL, JIRA, APIs, Postman
· Available for a contract duration of 1 year
Job Type: Contract
Contract length: 12 months
Pay: Up to RM6,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Systems analysis: 5 years (Preferred)
Application Deadline: 10/31/2024
Similar Jobs