Service Desk Analyst - Korean Speaker
RM 6,000 - RM 12,000 / month
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Responsibilities:
- provide first-line technical support to end-users via phone, email, or in-person.
- Troubleshoot hardware, software, and network issues, guiding users through resolution steps.
- Log, track, and prioritize incidents using the ticketing system.
- Escalate complex issues to appropriate support teams while ensuring timely resolution.
- Maintain clear and timely communication with end-users regarding the status of their reported issues.
- Provide step-by-step instructions and training to users for common technical problems.
- Create and update knowledge base articles for common issues and resolutions.
- Document troubleshooting steps and solutions to build a comprehensive support resource.
- Collaborate with other IT teams to resolve escalated issues and ensure a seamless user experience.
- Participate in team meetings and contribute to ongoing process improvements.
- Conduct training sessions and workshops to educate end-users on IT best practices and new technologies.
- Create user-friendly guides to empower users to troubleshoot common problems independently.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Proven experience in a service desk or technical support role.
- Strong knowledge of Microsoft Windows and Office applications.
- Familiarity with troubleshooting hardware, software, and network issues.
- Excellent customer service and communication skills.
- Ability to work independently and collaboratively within a team.
Skills:
- Technical proficiency in desktop operating systems, software applications, and hardware components.
- Strong problem-solving and analytical skills.
- Familiarity with ITIL best practices is a plus.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Exceptional communication and interpersonal skills.
Job Type: Full-time
Pay: RM6,000.00 - RM12,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Parental leave
- Work from home
Schedule:
- Rotational shift
Application Question(s):
- How do you rate your Korean proficiency on a sale of 1 - 10?
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