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Software Application Support
- Provide support to resolve system and users’ issues, focusing on Student Lifecycle Information Management (SLIM) system, Financial system and all Enterprise Applications.
- Monitor the problem tickets logs to ensure all issues are resolved within SLA.
- Manage the vendors to ensure that they meet the agreed SLA to resolve issues/bug/problem tickets.
- Assess, recommend and implement all relevant software upgrades and bug fixes to ensure system integrity and availability.
- Administer access control and security procedures to ensure user accountability and data security.
- Initiate system and process improvements by studying current functions, workflows and evaluate business needs and technology solutions.
- Conduct deployment and functional training for internal staff and users.
- Project implementation
Manage and lead projects according to the project management governance, as and when assigned.
- Drive and lead on user requirement gathering, system evaluation, planning and project implementation activities.
- Prepares technical / functional reports, user documentation and user training of the software solution.
- Drive and monitors project progress by tracking activity against timeline; resolving problems; publishing progress reports and recommending actions.
- Project lead / technical lead assist in user requirements gathering, system evaluation, planning and project implementation activities.
- Monitors project progress by tracking activity against timeline; resolving problems; publishing progress reports and recommending actions.
- Prepares technical reports, user documentation and user training of the software solution.
- Liaise with the ITS technical team and/or vendors on the technical requirements.
- Ensure quality and timely delivery of the project.
Job Requirements
- Bachelor degree/ Advance Diploma in Computer Science or equivalent Computer Studies.
- Minimum 5 years working experience as System Analyst supporting and/or developing software applications.
- Skilled in translating written requirements and technical specifications into process flows.
- Experience in the full project lifecycle and project management is preferred.
- Good experience in HRMS is an advantage.
- Good knowledge in programming standards and database management.
- Excellent communication and people management skills in English.
- Able to perform under pressure and with minimal supervision.
- Committed to quality, teamwork, and proactive in taking on additional tasks.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Application Deadline: 10/21/2024
Expected Start Date: 10/21/2024
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