Senior Executive, Customer Management & Marketing

Reports To

Role Purpose

Key Accountability

• Lead service agreement negotiation with customer airlines and third party handling agents as to ensure capturing and retaining the best profit margin.

• Coordinate ground handling services requirement and operational challenges in order to deliver services to customer airlines.

• Establish an acceptable understanding in practices among customer airlines, airport authorities and service areas within the organization as to address interest of the customer airlines.

• Provide expertise in coordinating SAP functions as to ensure data and other standards and requirement is updated within the department.

• Execute all processes, activities and projects of product development so as to ensure optimum cost management at the required productivity level while delivering ground handling products and services.

Qualifications & Working Experience

• Tertiary education (Degree/Diploma in related disciplines (Business/Public Relation/Marketing ) or its equivalent from recognised institutions with at least 1-3 years working experience in airport operations and ground handling.

• SPM with minimum 5 years working experience in airport operations and ground handling.

• Required to attend all regulatory and mandatory training as per AeroDarat Training Manual (TGM) with passing mark.

Skills & Knowledge

• Strong communication and networking skills.

• Good knowledge and experience of airline operations, procedures and service level agreement.

• Analytical, action oriented, enthusiastic, strong leadership qualities and people skills.

• Flexible and adaptable to situational leadership.

• Able to inspire subordinate.

• Highly practice of honesty, integrity and moral compass.