Customer Success Intern

Kickstart Your Career as a Customer Success Intern at Courtsite!

Courtsite, Malaysia’s leading platform for sports facility management, is looking for a passionate and driven Customer Success Intern to join our team. This role offers a hybrid work arrangement and night shift hours from 1 PM to 10 PM, perfect for someone looking to gain hands-on experience in a growing SaaS company.

As a Customer Success Intern, you will:

• Assist in providing support to customers, helping them navigate the platform and troubleshoot issues.
• Help build and maintain strong relationships with clients by understanding their needs and offering solutions.
• Respond to customer inquiries via email and live chat in a professional and timely manner.
• Collaborate with senior team members to resolve customer issues and provide feedback to the product team.
• Assist with onboarding new clients, ensuring they are fully set up and comfortable using the platform.
• Monitor customer satisfaction and identify opportunities for improvement in the customer experience.

This is a great opportunity to work directly with customers and contribute to their success, while gaining valuable experience in a fast-paced tech environment!

• Strong communication skills and a customer-centric mindset.
• A desire to learn and work in a customer-facing role.
• Ability to manage tasks and work independently during night shift hours (1 PM to 10 PM).
• Tech-savvy and eager to learn new tools and systems.

Bonus Points:

• Experience in customer service or support roles is a plus.
• Interest in sports or technology is a bonus!

Why You’ll Love It Here:

• Be part of a fast-growing SaaS company in the sports tech industry.
• Flexible hybrid work arrangement with night shift hours.
• Gain real-world experience working with customers in a supportive environment.
• Opportunities for learning and professional growth.