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Customer Service (Mandarin Speaker)

RM 3,500 - RM 5,000 / Per Mon


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  • Sales Support: Collaborate with sales representatives to manage and prioritize leads, ensuring efficient follow-up. Maintain accurate records of customer interactions and sales activities using RM software. Prepare and process sales orders, and invoices as needed.
  • After-Sales Support: Proactively reach out to customers after a sale to ensure their satisfaction and address any concerns or issues. Assist with product returns, replacements, and warranty claims, resolving customer concerns efficiently.
  • Documentation and Reporting: Maintain organized and up-to-date customer and sales records. Generate reports and analyze sales data to identify trends and opportunities for improvement.
  • Team Collaboration: Collaborate closely with the sales team to provide them with the necessary support and information. Work in tandem with other departments such as marketing and product development to ensure a unified customer experience.
  • Proficiency in English & Mandarin is preferred
  • Preferably min 2 years of working experience in the related field
  • Excellent Communication Skills: Ability to communicate effectively and professionally with customers through various channels such as phone, email, and chat.
  • Problem-Solving Abilities: Capacity to understand customer issues and provide prompt and effective solutions to meet their needs and resolve any concerns they may have.
  • Empathy and Patience: Demonstrated empathy towards customers' concerns and the patience to handle difficult situations with grace and professionalism.
  • Attention to Detail: Strong attention to detail to accurately record customer information, orders, and interactions, ensuring a seamless experience for the customer.
  • Adaptability: Flexibility to adapt to changing customer needs and business priorities, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Annual bonus
  • Allowances/Incentives (KPI, Transport, Attendance, Shift, Overtime, Travel)
  • Annual salary increment opportunity
  • Company activity (Company trip, Team building, Annual dinner, Birthday celebration)
  • Healthcare (Medical, Dental, Optical etc.)
  • Free Parking
  • Casual wear / Laptop provided
  • 5 Working Days
  • Annual Leave
  • EPF/SOCSO
  • Growth Opportunity