Sr. Engineer
- Assist customers by diagnosing and resolving (Exchange Online, Teams and OneDrive and Sharepoint) issues raised in a timely manner.
- Perform outbound call and email follow up to drive open tickets to resolution
- Work with customers to understand the root cause of the issue, provide guidance and end to end support.
- Manage open tickets and provide immediate solution till case closure.
- Perform all documented call flows, work process and complaint management process
- Ensure services delivered to customer meets client’s KPI target
- Document all incidents, technical problems and changes with relevant information to allow continuous improvement within the support team.
- Attend meetings and training sessions for self-development
- Join case sharing sessions to discuss common issues and resolution
Job Role: Sr. Engineer (Mandarin) Job Location: KL Sentral Work Schedule: 9hrs | General Shift 9 am - 6 pm, 5 days working (Mon to Fri) Education: Diploma & above in IT / Computer Science/Engineering. Skills Required: Advance knowledge on technologies not limited to M365, Exchange Online, One Drive Sharepoint, and Cloud troubleshooting.
- Medical and Hospitalisation Leave
- Annual Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- Annual Bonus
- Overtime Pay
- 5 Working Days
- Company Trip
- Flexible Working Hours
- Performance Bonus
- Allowance Provided
- Work Timings: Mon - Friday (9-6 pm)