Epicareer Might not Working Properly
Learn More

Sr. Engineer

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 5,000 - RM 10,000 / Per Mon


Original
Simplified
  • Assist customers by diagnosing and resolving (Exchange Online, Teams and OneDrive and Sharepoint) issues raised in a timely manner.
  • Perform outbound call and email follow up to drive open tickets to resolution
  • Work with customers to understand the root cause of the issue, provide guidance and end to end support.
  • Manage open tickets and provide immediate solution till case closure.
  • Perform all documented call flows, work process and complaint management process
  • Ensure services delivered to customer meets client’s KPI target
  • Document all incidents, technical problems and changes with relevant information to allow continuous improvement within the support team.
  • Attend meetings and training sessions for self-development
  • Join case sharing sessions to discuss common issues and resolution

Job Role: Sr. Engineer (Mandarin)

Job Location: KL Sentral

Work Schedule: 9hrs | General Shift 9 am - 6 pm, 5 days working (Mon to Fri)

Education: Diploma & above in IT / Computer Science/Engineering.

Skills Required: Advance knowledge on technologies not limited to M365, Exchange Online, One Drive Sharepoint, and Cloud troubleshooting.

  • A strong background in Microsoft technologies, especially with M365/Azure. (preferred)
  • Rich experience in debugging and resolving complex issues related to M365 products/services. (preferred)
  • Language: fluent English(mandatory) + Mandarin(preferred)
  • Ability to communicate effectively with clients, stakeholders, and team members across different locations and time zones.
  • Excellent analytical and critical thinking skills, with the ability to narrow down, identify the root causes of issues, and push backend engineering for proper solutions.
  • A proactive and problem-solving mindset, with a willingness to learn new skills and technologies, and adapt to changing rules/requirements.
  • A self-motivated and result-oriented attitude, with the ability to work independently or as part of a team and deliver high-quality work under pressure or tight deadlines.
  • Strong troubleshooting skills and support experience

  • Medical and Hospitalisation Leave
  • Annual Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • Annual Bonus
  • Overtime Pay
  • 5 Working Days
  • Company Trip
  • Flexible Working Hours
  • Performance Bonus
  • Allowance Provided
  • Work Timings: Mon - Friday (9-6 pm)
Similar Jobs