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Customer Support Specialist - Fresh Graduate!

RM 2,800 - RM 3,000 / month

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Job Description for Mandarin / Cantonese speaker:

  • Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
  • Exceeding customer expectation in terms of customer service & accurate information.
  • Working in a team to achieve the required KPI elements and SLA.

Requirements:

  • Ability to communicate in Mandarin / Cantonese.
  • Interactive personal skills that fit the team and customer environment as well as adapt to change.
  • Ability to work in a fast paced environment.
  • SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.
  • You are required to work on rotational shifts.
  • Working experience in the service industry will be an added advantage for this position.

Job Type: Permanent

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

  • Health insurance

Supplemental Pay:

  • Performance bonus
  • Signing bonus

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Required)
  • Cantonese (Required)

Willingness to travel:

  • 100% (Required)