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Call Centre Quality Assurance

RM 1,700 - RM 2,000 / Per Mon

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  • Monitor call recordings and provide management with insights
  • Manage staff attendance and leave records
  • Coordinate onboarding process for new hires with HR and user access team
  • Handle claims and address internal office infrastructure issues with infra department
  • Organize and tidying up reports
  • Work closely with the management team and ensure discretion due to the privacy-sensitive nature of the role.

Requirements

  • Minimum Diploma in any related field
  • Proficiency in MS Excel and MS Office

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • How long is your notice period?
  • How much is your expected salary?

Education:

  • STM/STPM (Preferred)

Experience:

  • Quality assurance call centre: 1 year (Preferred)

Work Location: In person