Call Centre Quality Assurance
RM 1,700 - RM 2,000 / Per Mon
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- Monitor call recordings and provide management with insights
- Manage staff attendance and leave records
- Coordinate onboarding process for new hires with HR and user access team
- Handle claims and address internal office infrastructure issues with infra department
- Organize and tidying up reports
- Work closely with the management team and ensure discretion due to the privacy-sensitive nature of the role.
Requirements
- Minimum Diploma in any related field
- Proficiency in MS Excel and MS Office
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM2,000.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- How long is your notice period?
- How much is your expected salary?
Education:
- STM/STPM (Preferred)
Experience:
- Quality assurance call centre: 1 year (Preferred)
Work Location: In person
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