SUPERVISOR : CAFE

RM 2,500 - RM 2,800 / Per Mon

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LOCATION : JALAN TUN H.S LEE

WHATAPS : MISS SHA : 011-20553190

MALAYSIAN ONLY

Key Responsibilities:

1. Staff Management:

Supervise and lead a team of servers, baristas, kitchen staff, and other cafe personnel.
Create and manage staff schedules to ensure adequate coverage during peak and off-peak hours.
Train and onboard new employees in customer service, menu knowledge, and cafe operations.
Monitor staff performance, provide constructive feedback, and conduct performance evaluations.
Ensure staff follows company policies, safety regulations, and cleanliness standards.

2. Customer Service:

Ensure the highest level of customer service, addressing customer inquiries, concerns, and complaints in a professional manner.
Lead by example by interacting with customers, addressing their needs, and maintaining a welcoming atmosphere in the cafe.
Handle difficult customers or complaints, ensuring issues are resolved to maintain customer satisfaction.

3. Operations Management:

Oversee day-to-day operations, ensuring everything runs smoothly, from order taking to serving food and beverages.
Monitor food preparation and quality control to ensure that all items meet the cafe’s standards.
Ensure that the cafe is clean, well-organized, and well-maintained at all times, including seating areas, counters, and kitchen spaces.
Supervise the opening and closing procedures, ensuring all tasks are completed efficiently.

4. Inventory and Supply Management:

Monitor and manage inventory levels of food, beverages, and supplies, ensuring timely reordering to avoid shortages.
Work with suppliers to order ingredients, consumables, and other necessary items.
Conduct regular inventory checks and maintain accurate records to manage costs effectively.

5. Cash Handling and Reporting:

Oversee daily cash handling, ensuring that cash registers are balanced at the end of each shift.
Assist in closing the cash register, preparing daily sales reports, and handling discrepancies.
Ensure that all financial transactions are processed accurately, including cash, credit cards, and mobile payments.

6. Health and Safety Compliance:

Ensure that all food safety regulations and health standards are strictly adhered to.
Conduct regular checks to ensure all staff are following hygiene practices and using proper food handling techniques.
Address any maintenance or safety issues promptly to maintain a safe and operational work environment.

7. Menu and Product Knowledge:

Ensure staff members have a deep understanding of the menu offerings, including ingredients, preparation methods, and any potential allergens.
Provide customers with recommendations based on their preferences or dietary restrictions.
Assist in updating the menu when necessary and introducing new menu items or seasonal specials.

8. Promotion and Sales:

Promote upselling techniques and train staff on increasing sales through product knowledge and customer interaction.
Monitor and implement promotions, discounts, or special events to boost sales.
Ensure the proper display of promotional materials and menu updates.

9. Team Leadership and Morale:

Create a positive and motivating work environment for staff, ensuring open communication and teamwork.
Resolve any conflicts between staff members and provide solutions to improve teamwork.
Lead regular staff meetings to discuss any updates, address concerns, and improve operational processes.

Skills and Qualifications:

SPM , SKM, Diploma or equivalent (a degree in hospitality or business management is a plus).
2+ years of experience in a supervisory or management role in the F&B or hospitality industry.
Strong leadership and organizational skills.
Excellent communication and interpersonal skills to interact with both customers and staff.
Knowledge of food safety regulations and experience maintaining hygiene and cleanliness standards.
Ability to multi-task and handle a fast-paced work environment.
Proficient in using POS systems and basic financial management.
Problem-solving skills to address customer issues and staff management challenges.