Fraud Analyst

Role Purposes Instapay is seeking a talented and driven fresh graduate to join our Fraud and Risk Team. If you're excited to be part of a winning fintech team and eager for growth, Instapay is the right place for you. As a fraud analyst, your responsibilities include monitoring financial transactions and other financial documents, analyzing data to identify any potentially fraudulent activity. Job Description - Support our customers & fraud prevention efforts by using our products to monitor suspicious activities for online and mobile transactions and other payments technologies. - Perform risk analysis on transactions to determine if there are any fraud patterns. - Conduct investigations based on charge-back received to identified fraud patterns and trends. - Ensure that work is completed in accordance with established procedures and standards. - Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests. - Handle Instapay escalations internal / external and queries related to payment gateway. - Provides coaching, advice and guidance based on case findings. - Process works as requested by Team Leader/Manager - Participating in team meetings and activities promotes team spirit. - Proven track-record of great customer service Requirements - The ability to analyses large amounts of data to report critical information. - Strong oral, written and interpersonal communication skills with the ability to communicate complex information clearly, accurately, and promptly to all levels. - Proven ability to function independently with a high level of professionalism, self-motivation, ability to handle multiple tasks with a strong sense for prioritization. - The individual must be detailed, thorough and diligent with strong time management skills. - Preferable with 1 year experience but not mandatory in conducting research and investigations related to Fraud, Transaction Monitoring and Anti-Money Laundering - Willing to work outside of business hours and to work during weekends/ holidays. - Experience with SQL scripting (Oracle, MS SQL), Python, and tableau will be an added advantage. Location: Based in Kuala Lumpur Schedule: 5 working days, 2 days rest day and rotation schedule.